Feedback is the Key to Indigenous Workforce Empowerment.

In my extensive experience as a recruiter, I’ve often encountered the frustration of candidates left in the dark. Phrases like, “Why even bother applying if no one responds?” or the classic, “No interview? Really?” are all too common. Feedback in the hiring process, whether it’s a simple rejection email or timely communication about next steps, is an often overlooked asset in our professional arsenal.

Humans thrive on feedback – it’s essential. Without it, navigating the recruitment process feels like stumbling through the darkness with a blindfold on. Yet, I’m continually surprised by the ubiquitous disclaimer at the end of job postings: “Due to the volume of applicants, only successful candidates will be contacted.”

The Impact of Feedback on Applicant Experience

When seeking the ideal candidate, fostering an environment that encourages applications is crucial. We’ve all heard about the importance of nurturing existing relationships over constantly chasing new ones. The same holds true for candidates; one negative experience can ripple through your network faster than you can imagine.

Your reputation as an employer who provides feedback – whether positive or constructive – can make or break your talent pool. Conversely, a reputation for silence can lead to a drought of qualified applicants.

Despite the myriad of advanced Applicant Tracking Systems (ATS) and HR Information Systems (HRIS) available, it’s disheartening to hear that candidates still struggle to receive the feedback they deserve.

So, before you advertise that “operationally-critical” role again, put yourself in the shoes of applicant number 125 and ask: Would you reapply if met with silence?

Feedback is not just a courtesy; it’s a critical component of building trust and respect within the candidate community. It demonstrates a commitment to fairness and transparency, essential values in any recruitment process. By prioritizing feedback, organizations can elevate their employer brand and attract top talent who value open communication and mutual respect.

~ Tumarripi Babui-Remfrey